Help Center
How can we help you today?
Browse answers to the most common questions about BookMyPlay. Can't find what you need? Contact our team.
Getting Started
New to BookMyPlay? Start here.
How do I create an account?
Tap "Get Started" on the homepage, enter your phone number, and we'll send you a one-time passcode to verify. It takes less than a minute.
Do I need to install an app?
No installation required. BookMyPlay runs entirely in your browser on desktop and mobile. You can also add it to your home screen for an app-like experience.
Which sports can I book?
You can book courts, turfs, and facilities for badminton, cricket, football, and more — depending on what's available in your area.
Bookings & Payments
Everything about reserving and paying for a court.
How do I book a facility?
Choose a sport on the homepage, pick a date and time slot, select a venue, and confirm. You'll see the total price before you pay.
What payment methods are accepted?
We support PayHere (cards and bank transfers) and the BookMyPlay wallet. Pay with whichever is more convenient for you.
Can I cancel a booking?
Yes. Open "My Bookings", select the booking, and tap cancel. Refund rules depend on how close to the slot you cancel — full details are shown before you confirm.
Will I get a confirmation?
Immediately after a successful payment you'll see a confirmation screen and receive an SMS with the booking details.
Facility Owners
Run your venue on BookMyPlay.
How do I list my facility?
Sign up as an owner, verify your phone number, then complete the facility and court details. Our team reviews and activates listings within 24 hours.
How and when do I get paid?
Earnings from confirmed bookings are added to your BookMyPlay wallet. You can request a withdrawal to your bank account at any time once the minimum threshold is reached.
Can I block specific dates or times?
Yes. From the owner dashboard, open a location to manage availability and add blocked dates for maintenance or private events.
How do I add staff?
In the location settings, use the Staff Manager to invite team members and assign them check-in duties at your venues.
Account & Security
Manage your account and stay safe.
I didn't receive my OTP. What should I do?
Wait 30 seconds and tap "Resend". If it still doesn't arrive, check that your phone has signal and that you're not blocking SMS from short codes.
How do I change my phone number?
Go to My Profile → Account. We'll verify the new number with an OTP before the change takes effect.
Is my payment information secure?
Yes. All card and bank payments are processed by PayHere, a PCI-DSS compliant payment gateway. BookMyPlay never stores your full card details.
Still need help?
Our support team is here to help with anything else. We typically respond within a few hours.